Salesforce Support Engineer

Company

Place

Dublin

Type

Hybrid

contract

Full time

salary

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company

Place

Dublin

Type

Hybrid

Contract

Full time

salary

SHARE

PRINT

It takes powerful technology to connect our brands and partners with an audience of nearly 900 million. Whether you’re looking to write mobile app code, engineer the servers behind our massive ad tech stacks, or develop algorithms to help us process trillions of data points a day, what you do here will have a huge impact on our business—and the world. Want in?
Position: Salesforce Support Engineer

It takes powerful technology to connect our brands and partners with an audience of nearly 900 million. Whether you’re looking to write mobile app code, engineer the servers behind our massive ad tech stacks, or develop algorithms to help us process trillions of data points a day, what you do here will have a huge impact on our business—and the world. Want in?

A Little About Yahoo
Yahoo combines the strength of AOL and Yahoo to be a global leader in digital and mobile.

Our mission:
Build brands consumers love

Build platforms customers love

Build a company talent loves

Responsibilities

A Little About The Role
The Ad Product Operations Engineering group is passionate about building next generation demand side advertising platform solutions. This includes a Global Salesforce instance, an O&O Sales UI solution, and APIs to allow for programmatic DSP integrations. It also includes planning and configuration tools to manage the O&O advertising space. Our team designs and supports many of the systems, tools, and processes that allow for the execution of online advertising campaigns to meet the needs of our clients. The role will require working within our salesforce and sales platforms, understanding business processes, and troubleshooting issues.

What You’ll Be Doing
As a salesforce support engineer you will be working with our internal development teams and user base to identify and resolve issues, suggest improvements, and perform salesforce admin responsibilities. You will help us transform our Salesforce instance into the best in class sales solution in the industry. You will help generate Sales Insights that drive revenue and push our business forward.

Requirements

What You Must Have
Experience in Salesforce support or equivalent experience providing tier 1 technical/operational level of support to company-wide users.

Proactive attitude to platform enhancements.

Desire to implement best practice solutions.

Available and responsive to questions.

Excellent relationship-building skills and ability to liaise with stakeholders at all levels.

Work independently as well as part of a team on multiple tasks at once.

Analytical and problem-solving skills.

Bonus Skills/Experience
Basic Salesforce Administration (data maintenance, dashboards, reports, fields, page layouts, etc)

Any software development experience.

Ability to triage incoming requests and escalate to development teams as needed.

Ability to assist with implementations, integrations, and testing of new enhancements and system add-ons.

Experience assisting with user management (onboarding, decommissioning, profiles, roles, permissions, and system access)

What we offer

Yahoo is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. Yahoo is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please submit a request via the Accommodation Request Form (www.yahooinc.com/careers/contact-us.html) or call 408-336-1409. Requests and calls received for non-disability related issues, such as following up on an application, will not receive a response.

US Only: Please be aware that Yahoo requires all employees entering a U.S. Yahoo office and/or attending a company event (including client events) are required to be vaccinated for COVID-19. This position will require the successful candidate to obtain and show proof of a vaccination to enter a U.S. Yahoo office and/or attending a company event (including client events). Yahoo is an equal opportunity employer, and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.

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