Multilingual Service Desk Analyst for Polish, Estonian, Finnish and German Speakers (work based in Philippines - relocation assistance provided)

Company

Place

Mckinely Hill, Taguig City

Type

Hybrid

contract

Full time

salary

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company

Place

Mckinely Hill, Taguig City

Type

Hybrid

Contract

Full time

salary

SHARE

PRINT

CGI Philippines Inc. is building a capability to support Service Desk in their endeavor to expand their customer base. As part of this program we are building up a Service Desk in CGI Philippines to assist our operations.

There is a requirement to ensure that all processes operate seamlessly, and to be compliant with the relevant rules, for all functional areas, including having a language requirement of native level to consistently meet the needs of our assigned clients.

We currently hiring for these languages:
• Polish
• German
• Estonian
• Finnish

Responsibilities

• Handles first line incidents, including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties
• Supports Service Request Management and Service Restoration Management Level

Requirements

• Willing to relocate in the Philippines once the country’s Bureau of Immigration approves their visa for travel.
• Have a bachelor’s degree/diploma of any field, vocational diploma, or any short course certificate
• Be skilled in written or verbal communication skills in any of the languages listed above and English
• Have proficiency in computer and technology

What we offer

• Relocation package for international candidates (including flight and accommodation) on 1st month
• Processing of visa and work permit
• Career development in a multinational company
• Modern working environment
• Cultural interaction

Successful candidates will enjoy these benefits when you join CGI:
• Share Purchase Plan (SPP)
• Profit Participation Plan (PPP)
• Provident Fund
• Leave entitlements
• HMO coverage with acclaimed hospitals and clinics
• Extended HMO coverage
• Group life insurance
• Health and wellness programs
• Member Referral Program
• Special Meal Allowance
• Global Member Assistance Program (MAP)
• Health and Wellness Program
• Oxygen
• Corporate Social Responsibility Program

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apply to: Multilingual Service Desk Analyst for Polish, Estonian, Finnish and German Speakers (work based in Philippines – relocation assistance provided)