Multilingual Service Desk Analyst for Polish, Estonian, Finnish and German Speakers (work based in Philippines - relocation assistance provided)
Company
Place
Mckinely Hill, Taguig City
Type
Hybrid
contract
Full time
salary
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company
Place
Mckinely Hill, Taguig City
Type
Hybrid
Contract
Full time
salary
SHARE
CGI Philippines Inc. is building a capability to support Service Desk in their endeavor to expand their customer base. As part of this program we are building up a Service Desk in CGI Philippines to assist our operations.
There is a requirement to ensure that all processes operate seamlessly, and to be compliant with the relevant rules, for all functional areas, including having a language requirement of native level to consistently meet the needs of our assigned clients.
We currently hiring for these languages:
• Polish
• German
• Estonian
• Finnish
Responsibilities
• Handles first line incidents, including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties
• Supports Service Request Management and Service Restoration Management Level
• Supports Service Request Management and Service Restoration Management Level
Requirements
• Willing to relocate in the Philippines once the country’s Bureau of Immigration approves their visa for travel.
• Have a bachelor’s degree/diploma of any field, vocational diploma, or any short course certificate
• Be skilled in written or verbal communication skills in any of the languages listed above and English
• Have proficiency in computer and technology
• Have a bachelor’s degree/diploma of any field, vocational diploma, or any short course certificate
• Be skilled in written or verbal communication skills in any of the languages listed above and English
• Have proficiency in computer and technology
What we offer
• Relocation package for international candidates (including flight and accommodation) on 1st month
• Processing of visa and work permit
• Career development in a multinational company
• Modern working environment
• Cultural interaction
Successful candidates will enjoy these benefits when you join CGI:
• Share Purchase Plan (SPP)
• Profit Participation Plan (PPP)
• Provident Fund
• Leave entitlements
• HMO coverage with acclaimed hospitals and clinics
• Extended HMO coverage
• Group life insurance
• Health and wellness programs
• Member Referral Program
• Special Meal Allowance
• Global Member Assistance Program (MAP)
• Health and Wellness Program
• Oxygen
• Corporate Social Responsibility Program
• Processing of visa and work permit
• Career development in a multinational company
• Modern working environment
• Cultural interaction
Successful candidates will enjoy these benefits when you join CGI:
• Share Purchase Plan (SPP)
• Profit Participation Plan (PPP)
• Provident Fund
• Leave entitlements
• HMO coverage with acclaimed hospitals and clinics
• Extended HMO coverage
• Group life insurance
• Health and wellness programs
• Member Referral Program
• Special Meal Allowance
• Global Member Assistance Program (MAP)
• Health and Wellness Program
• Oxygen
• Corporate Social Responsibility Program
other by author
Freelance
Position
Remote
Place
Mckinely Hill, Taguig City, Philippines
