Account Manager
Company
Place
London
Type
Stationary work
contract
Full time
salary
SHARE
company
Place
London
Type
Stationary work
Contract
Full time
salary
SHARE
Reports To Senior Account Director / Account Director
Position Summary The Account Manager facilitates the output of an excellent product through superior project management skills and understanding of the client’s objectives. They ensure clients’ needs are delivered upon by the wider agency team and support in agency prospecting activity.
About the agency What makes us different is that we do more than just generate great communications around health and well-being. We believe that our role is to change hearts, minds and behaviours so everyone can live a better life. And we live those values not just in the work we do for our clients but in the ethos we espouse within the agency. Of course, we work hard too.
We want to do ‘great stuff’; to win awards, to build our reputation and push our business onwards and upwards. We truly value everyone who works with us in this. We nurture a culture of creative expression and excellence; we are all can do people.
The day-to-day culture here is fast and focused on the creative output. Everyone gets their sleeves rolled up. Candidates need to be quick-minded, confident self-starters, who can spot opportunities to contribute and delight colleagues and clients.
Responsibilities
Ability to manage pressure and deadlines
Highly organised
Always approachable
High degree of accuracy
Can manage upwards
Delivers solutions
Requirements
Builds relationships internally and externally
• Understands the importance of and forges strong relationships among, key internal departments and counterparts to facilitate the smooth progress of client projects
• Possesses a thorough understanding of client brand, the market environment and marketing strategy
• Develops excellent relationships with external suppliers
Manages projects and deliverables on time and on budget
• Fully understands agency processes
• Ensures implementation of all projects within their responsibility to quality standards, meeting all deadlines, or managing deadline amendment proactively
• Ensures regular client and agency update on programme/project progress, and manages any changes to planned activities that may occur
• Develops comprehensive creative and tactical briefs
• Assists Account Executives with tactical briefs
• Manages client budgets carefully and responsibly, establishes brand forecasts and manages client estimates and billing
• Proactively questions and problem solves with creative and production departments to ensure smooth progress on all client projects
• Participates in the assessment of creative offering relevant, insightful feedback and helps to develop the case to sell the work
• Compiles and monitors timelines and budgets on projects, alerting manager of problems and highlighting next steps
• Checks copy, layout and artwork meticulously against brief and relevant codes
Understands our work, our Network and our Clients
• Understands the customer (and the facts and context surrounding them), the product facts, the legal liability (what we can/can’t say in communication); and the competitive landscape
• Takes initiative with clients, proactively offering thinking and ideas
• Builds client confidence by demonstrating an ability to creatively manage and deliver a
quality product, on time, on strategy and on budget
• Understands how each assignment fits into the brand scope, why an idea is right, and meets the client’s objectives
• Advise client on necessary programme changes/external issues and question and challenge client in a manner appropriate to the company and individual client
• Demonstrate innovation and creativity beyond client ideas in brainstorm sessions/when developing campaigns/programmes
• Supports the wider team on prospecting pitches
• Develops ideas for new tactics to sell into existing clients
Qualifications and Experience Desirable:
• Graduate or equivalent
• Experience working on pharmaceutical healthcare brands
What we offer
• access to a contributory agency pension scheme
• 25 days holiday a year and additional discretionary leave over the Xmas period + your birthday off
• from joining critical illness cover
• from joining life assurance at 4 times annual salary
• many wellbeing benefits available at our office including access to a GP and physio
Following the probation period (three months):
• access to a Season Ticket Loan
• access to Bupa Dental insurance
• access to Health Shield cash health plan
• holiday buy-back
• hobby fund
• inclusion in the Agency discretionary bonus scheme
At DDB Remedy we have an underlying belief that our agency and specialist services should reflect the society in which we live. Be that Age, Disability, Education, Ethnicity, Gender, Gender identity, National Origin, Religion or Sexual Orientation.
Simply, we believe that Inclusion and Diversity makes for a more stimulating and inspiring working environment, where people are treated with respect and can be comfortable being themselves. Embracing these different approaches and thinking helps deliver tangible and positive results for our clients’ businesses.
So, if you need any adjustments to complete your application or attend an interview please let us know, and we’ll make it work for you.
