Application Support Specialist
Company
Place
Budapest
Type
Hybrid
contract
Full time
salary
SHARE
company
Place
Budapest
Type
Hybrid
Contract
Full time
salary
SHARE
About Company:
Thermo Fisher Scientific Inc. is the world leader in serving science, with revenues of more than $20 billion and approximately 125,000 employees globally. Our Mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services.
About Team:
The IT Operations Center (ITOC) Monitoring team is part of the greater Secure Operations team. We partner with the business and other IT groups to define, test, validate and deliver the strategic direction and operational performance of Enterprise Applications and Systems for Thermo Fisher Scientific.
At Thermo Fisher Scientific, each one of our 125,000 outstanding minds have a unique story to tell. Apply today http://jobs.thermofisher.com.
Thermo Fisher Scientific is an Equal Opportunity Employer/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
Responsibilities
The Monitoring Analyst is responsible for support of the centralized Thermo Fisher Enterprise Monitoring tools. This responsibility includes participating in the design, configuration, development, and documentation of these monitoring tools. They will ensure that we are crafting solutions to identify exceptions to normal performance of the applications, and infrastructure in the cloud (AWS), and/or on premise. They will ensure we deliver a high quality solution with and timely alerts, and notifications.
Will you play a role in implementing, and supporting, a long term, global, monitoring strategy which may employ new, and currently owned monitoring products and/or support structure?
Are you a creative individual who can develop efficient monitoring solutions and develop proven processes in order to avoid service interruptions and reduce mean time to recovery (MTTR)?
Key Responsibilities
-Provide support of Monitoring tools including Datadog, HP Operations Manager (OpenView), Business Service Manager, SolarWinds, Business Process Monitor.
-Align IT Monitoring Tools with the infrastructure operational processes globally to meet divisional and corporate IT mandates and standards, business needs, applicable regulatory requirements, agreed upon service levels, as well as initiatives and projects.
-Implement metrics to demonstrate compliance with agreed service levels and team / individual contributions.
-Tackling new opportunities and challenges with a sense of urgency, high energy and passion.
-Lead the implementation of infrastructure projects and initiatives
Requirements
-The successful candidate for this position will possess the following combination of education and experience:
-Experience with Infrastructure Monitoring tools (SolarWinds, Micro-focus, Datadog – Preferred)
-Experience participating with a global, enterprise monitoring implementation
-Able to translate technical requirements into clear and concise descriptions that are understandable for a broad audience
-Self-motivated, with key strengths in initiative and teamwork
-Preferred Experience in an object-oriented programming language (Python, Java or PowerShell – Preferred
-Ability to craft meaningful dashboards, logging, and alerting responses to ensure that issues are captured and addressed proactively
Work Schedule
-Monday through Friday 8:00AM to 5:00PM Local Time
-May be required to work after-hours and weekends as needed
-On call coverage required
-Minimal travel
What we offer
Continuous opportunity to develop and step forward
