Olesia Frol
Birth date: October 23, 1989
Phone number: +48 785-172-361
Telegram: +38-063-587-70-85
Email: Olesia.Frol.Kiev@gmail.com
Linkedin: Olesia Frol
Summary:
8+ years of work experience in B2B & B2C.
4 years’ experience in global multinational company. Responsible person. Strong result-oriented person. Excellent time management and research skills. Well know etiquette of different countries. Strong communication skills with ability to collaborate with diverse individuals.
Experience:
Content manager | March 2021 – August 2021
LLC „SKLO” Sale and installation of glass, aluminum and plastic structures
1. Work with 3D visualizer and CEO specialist, preparation all needed information for website update;
2. Update existing pages, update data;
4. Writing texts, creating a page layout;
5. Prepare photos in Photoshop;
6. Testing the website.
B2C /B2B Sales Manager & administrator | March 2021 – July 2021
LLC „SKLO” Sale and installation of glass, aluminum and plastic structures
Sales:
1. Receiving incoming calls, determining the customer’s needs;
2. Introduction of negotiations, sale of goods, conclusion of contracts;
3. Preparation of a commercial offer;
4. CRM management;
Sales managers administration:
1. Check CRM, if sales manager don’t fill in CRM properly, provide some mesours;
2. Analyze sales managers calls;
3. Prepare reports and instructions.
Business Operations Specialist in UA, MD, GE, AZ, AR, UZ, TJ, TM region.
Panasonic Ukraine| May 2017 – February 2021
Administrative and operational activities:
– Coordinated with outside vendors: processed requests, subsequent support, provided monthly payments, provided trainings, built strong relationships withpartners.
– Prepared cost report, build the forecast budgets.
– Analyzed various projects for its perspective attractiveness.
– Conducted research and analyzed big amount of information.
Document flow:
– Preparation of documents: contracts, delivery acceptance statements, invoices, cooperation procedures, warranty cards to send out to the vendors.
– Preparation and analysis of monthly reports, KPIs, planning for the month, year.
Events:
– Carried out all event planning for meetings, conferences.seminars, business trips etc.
1. booking hotels, tickets and other related travellingarrangements
2. organization of catering, lunches, dinners, ordering restaurants and compiling menus;
3. ordering the decor, tours, musicians, dancers for events;
BTL and ATL Marketing:
– Purchase and manufacture of goods to order: lightboxes, banners, uniforms, posters, catalogs, etc.
– Site update, preparation of the vehicle for the technician to update the site.
– Coordination of the PASS Premium project – development of the network of Premium service centers – to improve customer service:
1. creating the concept of the PASS Premium Service Center, working with a designer and visualizer. Coordination of the project with the management and partners;
2. signing and approval of the contract, making payments;
3. control of repairs within the specified period in accordance with the developed project;
4. organization of the grand opening;
Main achievements
• Відкриття PASS Premium Україна, Одеса 30.10.2018;
Service coordinator in UA, MD, BY region.
Abplanalp Ukraine| January 2014 – April 2017
1. Provided partners support – first line. Received calls for warranty and post-warranty repairs.
2. Administers requests, assignment it to service engineers (6engineers).
3. Planned schedule for engineers.
4. Prepared contracts, invoice and other documents.
5. Participate in seminars and exhibitions.
6. Other assignments of the head.
Education:
National Aviation University 2021
Project Management
Kyiv National University of Construction and Architecture | 2007 – 2013 Automation and information technology department
specialty: Professional Studies. Mechanical engineering
Kyiv Gymnasium of Oriental languages №1 |1996-2007 (Chinese language)
Key skills:
Excellent support, planning, organization skills, attention to details, research, business analysis, time management, team management, database management, reporting, customer support, B2B, B2C, project management, problem-solving, negotiation skills, helicopter view, decision- making, creative, result-orientating, time management, optimistic, self-starter.
Tools:
Microsoft Office (Word, Excel, PowerPoint, Access, Outlook), Adobe Acrobat, MS Teams, Skype, Zoom, Lotus, bitrix24, Canva, Photoshop.
Languages:
Ukrainian – native, Russian – native, English – Intermediate, Chinese – pre-intermediate.
